Golden Rules
- Never share your password, OTP, or secure access code with anyone.
- Do not approve transfers you did not initiate.
- Use only official channels to confirm messages or requests.
- Pause and verify before acting on urgency or threats.
Security Center
Fraud Awareness & Security Center
Protect your account by learning common scam patterns, secure banking practices, and the safest ways to contact the bank for support.
High-Risk Scam Types
- Phishing links and fake login pages
- Impersonation calls claiming to be “bank staffâ€
- OTP capture scams and SIM swap attempts
- Account upgrade / KYC “verification†scams
Secure Actions
- Use a strong, unique password for online banking.
- Turn on device lock and keep your phone updated.
- Check the website address before signing in.
- Log out after using shared devices.
Common Red Flags
How to recognize scams quickly.
Fraud attempts often rely on urgency, fear, secrecy, or “special approvals.†If something feels wrong, stop and verify using official bank contact details.
Urgency and Threats
Messages claiming “your account will be blocked†unless you act immediately.
Requests for OTP
Any request for OTP, secure access codes, or password is a high-risk fraud signal.
Unknown Links
Links that look similar to official domains or use shortened URLs.
Unusual Payment Requests
Requests to “reverse†a transfer or pay a fee to unlock account access.
Report Suspicious Activity
Contact Sentinel Peak using official channels.
If you suspect fraud, do not reply to suspicious messages. Contact the bank immediately using the verified details below.
Helpful Policies
Frequently Asked Questions
Does Sentinel Peak ever ask for my password or OTP?
No. Do not share your password, OTP, or secure access code. Treat any request for these details as a potential fraud attempt.
What should I do if I clicked a suspicious link?
Close the page immediately, do not enter credentials, and contact the bank through official channels. If you entered details, change your password as soon as possible.
How can I verify a message from Sentinel Peak?
Contact the bank using the official phone number or email shown on this website. Avoid using numbers or links inside the suspicious message.
How can I protect my device?
Use device lock, keep your OS updated, install apps only from trusted stores, and avoid public/shared devices for banking.