Cookie Policy

Document Information

Policy Title: Cookie Policy. Policy Number: VBS-POL-007. Version: 1.0. Document Classification: Public. Document Status: Active. Effective Date: 01 July 2026. Publication Date: 26 June 2026. Approval Date: 26 June 2026. Next Review Date: 01 July 2027. Approved By: Board of Directors. Policy Owner: Information Technology & Data Protection Department.

1. Purpose

This Cookie Policy explains how SENTINEL PEAK BANK ("the Bank", "we", "our", or "us") uses cookies and similar technologies on our website, Internet Banking, Mobile Banking, and other digital platforms. The purpose of this policy is to help visitors understand what cookies are, why we use them, how they improve user experience, and how users can manage their cookie preferences.

2. Scope

This policy applies to the official SENTINEL PEAK BANK website, Internet Banking Portal, Mobile Banking Applications, Online Account Opening Platform, Customer Support Portal, Digital Marketing Platforms, and any future online services operated by the Bank.

3. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other internet-enabled device when you visit a website. Cookies allow websites to recognize your device, remember your preferences, improve functionality, enhance security, and provide a more personalized browsing experience. Cookies do not normally contain information that directly identifies an individual; however, information collected through cookies may be associated with personal information where necessary to provide banking services.

4. Why We Use Cookies

SENTINEL PEAK BANK uses cookies to maintain secure user sessions, authenticate Internet Banking users, protect customer accounts, improve website performance, remember user preferences, measure website traffic, improve customer experience, detect fraudulent activity, monitor website reliability, support accessibility features, and enhance service quality. Cookies are an important part of maintaining a secure and efficient online banking environment.

5.1 Essential Cookies

These cookies are necessary for the operation of our website and online banking services. They enable functions such as secure login, session management, authentication, fraud prevention, security monitoring, and load balancing. Without these cookies, certain services may not function properly.

5.2 Performance Cookies

Performance cookies help us understand how visitors interact with our website. They collect information such as pages visited, navigation patterns, time spent on pages, error messages, and website performance metrics. The information collected is generally aggregated and used to improve our services.

5.3 Functional Cookies

Functional cookies remember choices made by users, including preferred language, region, accessibility settings, display preferences, and saved user preferences. These cookies enhance the browsing experience but are not strictly necessary for basic website functionality.

5.4 Analytics Cookies

Analytics cookies allow us to understand customer behaviour, measure website performance, improve navigation, identify technical issues, and evaluate customer engagement. Analytics data is used for statistical purposes and service improvement.

5.5 Security Cookies

Security cookies help protect both customers and the Bank by detecting suspicious login attempts, preventing unauthorized access, identifying unusual activity, reducing fraud, and supporting account protection. These cookies are essential for secure banking services.

6. Third-Party Cookies

In certain circumstances, our website may use cookies provided by trusted third-party service providers to support website analytics, fraud prevention, security monitoring, customer support services, and website performance optimisation. Third-party providers are required to maintain appropriate privacy and security standards consistent with applicable laws and contractual obligations.

7. Cookie Consent

Where required by applicable law, visitors will be presented with a Cookie Consent Banner when first visiting our website. Visitors may accept all cookies, reject non-essential cookies, customize cookie preferences, and update consent preferences at any time. Essential cookies required for website security and functionality may remain active regardless of cookie preferences.

8. Managing Cookies

Most internet browsers allow users to view stored cookies, delete cookies, block cookies, restrict third-party cookies, and configure browser privacy settings. Please note that disabling certain cookies may affect the functionality of online banking services and other features of our website.

9. Data Collected Through Cookies

Depending on the type of cookie used, information collected may include IP address, browser type, device type, operating system, language settings, website activity, login session information, date and time of visits, referring website, and general location information derived from IP address. The Bank does not use cookies to collect sensitive personal information unnecessarily.

10. Data Protection

Information collected through cookies is processed in accordance with our Privacy Policy, applicable data protection laws, internal Information Security Policies, and banking confidentiality obligations. Appropriate technical and organizational safeguards are implemented to protect cookie-related information.

11. Retention of Cookie Data

Cookie retention periods vary depending on their purpose. Some cookies expire automatically when a browsing session ends, while others may remain on a device for a limited period to remember user preferences. The Bank reviews cookie retention practices periodically to ensure compliance with applicable legal and regulatory requirements.

12. Updates to This Policy

SENTINEL PEAK BANK may revise this Cookie Policy from time to time to reflect technological developments, changes in applicable laws, regulatory guidance, new website functionality, and security enhancements. The latest version of this policy will always be published on the Bank's official website.

13. Contact Information

For questions regarding this Cookie Policy or our use of cookies, please contact: Information Technology & Data Protection Department, SENTINEL PEAK BANK. Email: privacy@sentinelpeakbank.com. Telephone: +000 000 000 000. Business Hours: Monday - Friday, 8:00 AM - 5:00 PM.

Revision History

Version 1.0. Effective Date: 01 July 2026. Summary of Changes: Initial Release. Approved By: Board of Directors.

Document Control

Policy Number: VBS-POL-007. Version: 1.0. Document Status: Active. Effective Date: 01 July 2026. Last Reviewed: 26 June 2026. Next Scheduled Review: 01 July 2027. Approved By: Board of Directors. Policy Owner: Information Technology & Data Protection Department.

Related Policies

This Cookie Policy should be read together with the Bank's Privacy Policy, Terms and Conditions, Information Security Policy, and Risk Disclosure Statement. Copyright 2026 SENTINEL PEAK BANK. All Rights Reserved.